At GPG FigureWorks, every figure is carefully crafted, inspected, and securely packaged before shipment. Due to the fragile and collectible nature of 3D printed and hand-painted figures, we maintain a strict return and replacement policy to prevent misuse and ensure fairness.
If your order arrives damaged, you must contact us within 48 hours of delivery and provide:
After verification, we will offer either:
To receive a refund or full replacement, the original item must be returned to us.
We do not issue refunds or replacements without receiving the returned product.
This policy is necessary to prevent fraudulent claims and product misuse.
Returned figures must be:
If returned items show signs of intentional damage or misuse, the claim will be denied.
We do not offer refunds or replacements for:
Figures are collectible art pieces and must be handled with care.
Unpainted figures and kits are sold as hobby products. Minor sanding, fitting, or assembly adjustments may be required and are not considered defects.
By purchasing from GPG FigureWorks, you agree to this refund and replacement policy.
