Frequently Asked
Questions
General & Quality
What materials do you use for 3D printing?
What makes a 16K resolution special?
How do I care for my figurine?
Custom Commissions & Painting
Do you offer custom painting services?
Can I commission a custom 3D sculpt?
How do I start painting my own figures?
Shipping & U.S. Customs (Update 2026)
Do you ship to the United States?
What are the new U.S. Customs duties?
Can I mark my order as a "Gift"?
Orders, Cancellations & Returns
What is your cancellation policy?
What is your return policy?
Safety Information
Is the resin safe to handle?
Still need help?
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